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How senopatibola protects your legal rights

When you open an account with us, your personal data, transaction history and withdrawal records are encrypted and stored to meet Indonesia's data protection standards.

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senopatibola How senopatibola protects your legal rights
REACH OUR TEAM

Contact us about your legal rights

Team online

Live chat support

Open your account, navigate to the Help icon in the lobby footer, and select Chat. Our team responds in English and Indonesia, available seven days a week from 08:00 to 23:00 Jakarta time.

Email support

Send a request to [email protected] with your account username, the issue you're reporting, and any supporting documents. We reply within 48 hours on working days.

Account settings

Players in Bandung, Medan and across Indonesia can manage privacy settings, review transaction history and request data exports directly from your account dashboard under Settings > Privacy & Legal.

HOW WE KEEP YOU SAFE

Data security, cookies and account verification

Account verification

When you open an account, we ask for your legal name, date of birth, phone number and government ID number.

Encryption and storage

All communication between your device and our servers is encrypted using TLS 1.3 protocol.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your language preference and deposit method.

How to request your data

Email [email protected] and write 'Data Subject Access Request' in the subject line. Include your account username.

How to delete your account

Go to Settings > Account > Close Account. You can choose to suspend temporarily (paused for 30 days, reversible) or…

Dispute resolution

If you believe we've mishandled your data or breached your privacy rights, contact [email protected] with evidence.

Frequently asked questions about legal rights

We collect your full legal name, date of birth, email address, phone number and a government-issued ID number (KTP for Indonesia citizens). This information is used solely for identity verification, fraud prevention and compliance with local law. We never share these details with marketing partners.

We retain your transaction history for seven years to comply with financial record-keeping regulations. Your personal details (name, email, phone) are kept for the lifetime of your account plus two years after closure. You can request deletion at any time by emailing [email protected].

No. We do not sell, rent or trade your personal data. We may share data with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with our financial compliance team to prevent fraud and money laundering. These partners are contractually bound to keep your data confidential.

Yes. Send an email to [email protected] with the subject 'Data Subject Access Request' (for a copy) or 'Account Deletion Request' (to delete). Include your username and a brief reason. We respond within 30 days. You can also manage some settings directly in your account under Settings > Privacy.

Contact our support team immediately via live chat (Help icon in the lobby) or email [email protected] with details. We'll investigate within 48 hours and advise you of any unauthorised activity. We can temporarily lock your account while we verify. If unresolved within 14 days, you may file a complaint with Indonesia's data protection authority.

Yes. All payment transactions are encrypted and verified by the payment provider's own security systems. We never store your full payment details; instead, we use tokenised references. Each withdrawal request requires account verification (password + two-factor code) before funds leave your wallet.

Yes. Under Settings > Account, you can pause deposits, hide your account from search, change your login password, enable two-factor authentication via email or phone, and review all active sessions. You can also request temporary suspension (30 days) or permanent closure. We honour these requests immediately.

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